Students' Frequently Asked Questions

Where can I do a course on...?

The VTA is not involved in course delivery.

For information on courses, visit the Victorian Skills Gateway or contact the TAFE and Training Line.

  • Email: tafe.courseline@djsir.vic.gov.au
  • Phone: 13 18 23 (in Victoria) or 03 9651 4701 (interstate)
    Open 8.30am to 4.30pm, Monday to Friday (closed on public holidays)

How do I get my skills recognised or qualifications upgraded?

Contact a TAFE that teaches in your field of study.

You can find this using the Victorian Skills Gateway.

A TAFE that teaches in your field of study can help you gain recognition for current skills and provide guidance on how best to gain qualifications or update or improve existing qualifications.

Where can I find information on apprenticeships and traineeships?

Visit the Apprenticeships Victoria website.
Apprenticeships Victoria have lots of information for apprentices and trainees, including how to get started.

How do I get a replacement for my certificate / diploma?

Contact the institution that issued you the original.

If you need a replacement certificate of completion for an apprenticeship, contact Apprenticeship and Traineeship Enquiries:

As an international student, where can I get free information and assistance?

Study Melbourne supports international students to thrive while living and studying in Victoria.

If you are in Melbourne, the Study Melbourne Hub is a dedicated space for international students living in Victoria. It is a a vibrant space where you can get support while studying in Melbourne, make new friends and thrive as an international student.

Their friendly Hub staff are experts in international education and can provide help and advice to students with a range of enquiries including financial hardship, accommodation, wellbeing and mental health support, employment, legal information and education provider problems.

Phone: 1800 056 449 (or +61 3 9623 1512 from outside Australia)

You can also communicate with Hub staff in your preferred language. A free interpreter can be organised to assist with translating messages, concepts, and ideas whether you are seeking support or advice. For interpreter support, call 131 450 and ask them to call Study Melbourne Hub, Victoria on 1800 056 449, or contact the Hub directly and they can call them for you.